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Customer Support Automation

The client experienced rapid growth, leading to increased support ticket volume across multiple channels. Manual ticket handling limited the team’s ability to respond efficiently while maintaining service quality.

Industry

SaaS

Year

2024

Client

Luminescene

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Challenge

Tickets were manually categorized and routed, causing inconsistent handling, delayed responses, and increased workload for the support team.

Our aproach

We introduced AI-driven automation to categorize, prioritize, and route support requests intelligently.

Support Workflow Analysis

Analyzed ticket types, volumes, escalation paths, and response patterns.

Support Workflow Analysis

Analyzed ticket types, volumes, escalation paths, and response patterns.

Support Workflow Analysis

Analyzed ticket types, volumes, escalation paths, and response patterns.

AI Ticket Classification

Implemented AI logic to classify and prioritize tickets automatically based on content and urgency.

AI Ticket Classification

Implemented AI logic to classify and prioritize tickets automatically based on content and urgency.

AI Ticket Classification

Implemented AI logic to classify and prioritize tickets automatically based on content and urgency.

Automated Routing

Routed tickets to the appropriate teams with minimal manual oversight.

Automated Routing

Routed tickets to the appropriate teams with minimal manual oversight.

Automated Routing

Routed tickets to the appropriate teams with minimal manual oversight.

Continuous Optimization

Monitored accuracy and optimized classification rules over time.

Continuous Optimization

Monitored accuracy and optimized classification rules over time.

Continuous Optimization

Monitored accuracy and optimized classification rules over time.

Results

Shorter response times, improved ticket consistency, and reduced operational workload.

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Client’s testimonial

Real feedback from teams using AI automation in their daily operations.

“Our support operations are now faster and far more consistent.”

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Daniel

Head of Support

“Our support operations are now faster and far more consistent.”

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Daniel

Head of Support

“Our support operations are now faster and far more consistent.”

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Daniel

Head of Support

Ready to simplify your business with AI automation?

Let's talk about how intelligent automation can save your team time, reduce errors, and help you focus on what actually drives your business forward.

Book a call

Ready to simplify your business with AI automation?

Let's talk about how intelligent automation can save your team time, reduce errors, and help you focus on what actually drives your business forward.

Book a call

Ready to simplify your business with AI automation?

Let's talk about how intelligent automation can save your team time, reduce errors, and help you focus on what actually drives your business forward.

Book a call

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